Covid 19 - Booking Advice and Information About Your Stay

 Our calendars are open. Please call us if you have any questions 01556 630217

Its been a difficult few years for everyone and our hearts go out to those and their families that have been affected by Covid19.

We wanted to pass on to you a little bit more information about your stay ie what we are doing to prepare to welcome you and also what to expect at the cottages.

We are a small family business and we would like to thank you for your ongoing support.

We are constantly monitoring the devolved government’s guidelines and will inform you if there needs to be a change to your booking. Changes to our T&Cs or information to guests will be updated on this page.

 Guidelines 

We are delighted to be open and welcoming guests

Cleaning Protocols and Risk Assessments

We have completed risk assessments for both cottages and are keeping up to date with industry and Scottish Government advice on cleaning protocols for self catering cottages. We have put in processes to implement these protocols.

Our housekeepers are professionals who have been trained in the correct way to prepare the cottage for you. On arrival you will find a cleaning checklist signed by the housekeeper.

We will be using a Virucidal/Bactericidal Disinfectant that  passes EN 14476. You will find this and other cleaning materials provided at the cottage. We will also provide hand sanitiser and antibacterial hand wash for use during your stay. We have checked that all the products used do not compromise NHS or care home supplies.

Linda has completed the "Good To Go" accreditation scheme.The Scottish Government have adopted the scheme's goals - Fergus Ewing, Scottish Government Tourism Secretary stated

"Good to Go is a really positive development, developed jointly by the four Visitor agencies across the UK, that will ensure the sector is as prepared as possible to welcome visitors again. I’m pleased to see the establishment of this UK wide self-certification scheme that will enable businesses to demonstrate that they are ready to reopen and give much needed confidence to visitors and communities that tourism can begin again."

We have also achieved the AA Covid Confident accreditation and  Landlords' Little Helper's Cleaning School  Covid 19 - Cleaning Protocols Course as recommended by the Association of Scottish Self Caterers. We are also following government advice on cleaning protocols.

Arrivals and Departure

Check in / out will be contactless for your safety. We are always at the end of the phone if you have any questions. Both cottages have a landline.

In order to allow our housekeepers extra time to clean the cottage for your arrival. Our new check in time is from 5pm please do not arrive earlier. Check out time is 10am on the morning of your departure. We will be unable to accommodate any requests for an early check in.

The New Normal for Self Catering

We have always been proud of the extra attention to detail we have offered to our guests and we have had many kind comments regarding this. Sadly we will now have to strip back the cottages in order to meet the new cleaning protocols and to adhere to our risk assessment. Bedding and towels will laundered in line with Government advice.

Guests Responsibility

Please ensure that you are able to stay with us/ travel within the guidelines of the Scottish government, these can be found at the following link:

https://www.gov.scot/coronavirus-covid-19/

Visitors will be required to adhere to any travel restrictions within their area of residence and will not be allowed to travel unless their government lifts restrictions to do so.

Please note that Scottish guidelines may differ from other UK advice and states that if you are showing any symptoms of Covid 19 you must not come on holiday. Guests who develop symptoms during their stay must inform us immediately - check out and return home to self-isolate according to current government guidance. Guests who cannot do so will be liable to pay in full  the published price for any extended stays. We recommend you take out travel insurance.

The number of households who can stay in self-catering accommodation is subject to the periodic reviews as informed by the science and public health evidence.We require names and addresses of each guests staying at the property to adhere to new Government legislation.

Please use the hand sanitiser provided every time you enter the cottage or use the antibacterial hand wash at the kitchen sink.

Guests must regularly use  the virucides/ antibacterial spray provided on all worktops and maintain a high level of cleanliness during their stay.

Scottish law until 18th April 22 is anyone entering a shop or using public transport must wear a face mask.

After this date it is advisory to wear a mask.

You will find instructions for check out at the cottage - new requests are outlined below. We thank you for your cooperation with this in advance. 

All bins must be emptied.

Please use the dishwasher at all times and run it at a high temperature during your stay.

Windows are to be opened on check out if the weather is appropriate. ( this is Scotland ! )

 

​Bookings 2022 made after the 5th Feb 2021 New T&Cs

If we are not able to welcome you due to our closure by the government or closure of the border/region due to Covd19 or if you are in lockdown and not allowed to travel re Covid 19 deposits can be carried forward 12months or refunded. ( This offer is not an insurance cover if you have disinclination to travel .This T&C is valid on new bookings taken from 5th February 2021) We reserve the right to cancel any bookings at any time on the basis of government regulations and / or guidance relating to Covid 19. Guests showing signs and symptoms of Covid19 must inform us immediately and return home.Guests who cannot do so will be liable to pay in full  the published price for any extended stays. We always recommend guests take out travel insurance. Both the Post Office and Trailfinders will cover guests for Covid19. We have no association with these providers and do not sell insurance or recommend these specific policies.

Final payment for any stays will be due six weeks prior to your stay depending on the situation at the time.

Bookings  for 2022 made after 1st January 2022 New T&Cs.

Due to Covid Being A Known Risk We Are Sorry We Are Unable To insure Guests Who Are Unable To Travel. Please See Below

If we are not able to welcome you due to our closure by the government or closure of the border/region due to Covd19 or if you are in a localised lockdown and not allowed to travel re Covid 19 deposits can be carried forward 12months or refunded. This does not apply to guests who contract Covid19 or have to isolate due to other family members or close contacts developing Covid19  within the Governments recommended isolation period prior to their stay and are unable to travel .

We reserve the right to cancel any bookings at any time on the basis of government regulations and / or guidance relating to Covid 19. Guests showing signs and symptoms of Covid19 must inform us immediately and return home.Guests who cannot do so will be liable to pay in full  the published price for any extended stays. We always recommend guests take out travel insurance. Both the Post Office and Trailfinders will cover guests for Covid19. We have no association with these providers and do not sell insurance or recommend these specific policies.

Final payment for any stays will be due six weeks prior to your stay depending on the situation at the time.

We are constantly monitoring the devolved governments guidelines and will inform you if there needs to be a change to your booking. For bookings made prior to 5th February 2021 previous T&Cs are available on request.